10 Worst Web glitches of 2008 (so far) | Webware : Cool Web apps for everyone - CNET:
Amazon S3 (Also: Google App Engine)
When: February 15 (Amazon); June 17 (Google)
What happened: These massive infrastructure services, Amazon’s S3 especially, underpin many Web 2.0 companies. When they go down, big sites go down. When the sites go down, they lose money.
Corporate coping behavior: Amazon CTO Werner Vogels banished to the lecture circuit to explain why S3 is still more reliable than any servers you could run yourself.
The damage: Companies forced to re-consider their reliance on “cloud computing.”
Twitter
When: April, May, June. July too? Who cares?
What happened: Twitter began to get unreliable. It’s up, then it’s down. Repeat.
Corporate coping behavior: During the bad spells, Twitter turns off key features of the service — like access from Twitter helper apps, or the “replies” tab on the site — to decrease the load. Twitter also buys the search engine Summize, which adds a new level of utility to the service.
The damage: Twitter was becoming part of the social fabric of the technology community. When it began to get flakey, marquee users abandoned the service and fled to rivals like Friendfeed. The problems appear to have been resolved, but the damage may never be repaired.
Firefox
When: June 17
What happened: Mozilla announced the release data of the Firefox 3.0 and its goal to get a million downloads on that day. When the day comes, the download doesn’t work. The downloads start up later, and Mozilla goes on not just to meet its download goal but utterly crush it.
Corporate coping behavior: Mozilla changes “Download Day” to “The 24-hour Period that Starts When We Say it Does.”
The damage: Temporary embarrassment, which is overshadowed by insane success.
Amazon
When: June 17
What happened: Amazon went offline for a big part of the U.S. workday. Millions of users had to go back to work.
Corporate coping behavior: Mad scramble to fix. What did you expect?
The damage: Estimated at $16,000 a minute. But long-term damage to the company is negligible (unlike the S3 outage).
Google Docs
When: July 8
What happened: Online productivity apps went offline, stranding users’ files in the cloud.
Corporate coping behavior: Apology. Google has offline support (Google Gears) for an increasing number of its online apps. Which is fine, if you remember to set it up before the next outage.
The damage: Credibility. Online apps are being pitched by companies like Google as credible replacements to traditional apps like Microsoft Office. Outages like this shake users’ already tenuous faith in the reliability of services that hold their most important data files.
MobileMe
When: July 10
What happened: Apple launched its 3G iPhone with a new data sync service to replace .Mac. Sadly, it didn’t work. For many users, key services like e-mail wouldn’t update.
Corporate coping behavior: Jobs berates his staff in public; Apple gives subscribers 30 days of free service.
The damage: Poor uptake of the service, many disgruntled users, negative halo effect on the iPhone.
Cuil
When:July 27
What happened: Google scientist leaves Google, builds competitive search engine. At launch, it sucks. By the time it’s working as advertised, nobody’s paying attention anymore.
Corporate coping behavior: Company claims millions of users are so anxious to dump Google that they overload the new engine. Begs for time.
The damage: You only get one chance to make a first impression. Cuil’s growth will be seriously clipped by its botched launch.
Scrabble
When:July 29
What happened: After finally getting off the stick and suing the much-loved Scrabulous off of Facebook, Hasbro releases its own online Scrabble app on the social platform. It crashes.
Corporate coping behavior: Scrabble owner Hasbro claims that hackers killed the service. No surprise: As Caroline McCarthy reported, “if you just look at the Scrabble application wall, it’s pretty clear that there are a few people who are angry enough at Hasbro and EA to want to sabotage the game.”
The damage: What’s a seven-letter word for “global acrostic withdrawl?”
Gmail (Also: Hotmail)
When: August 12 (Gmail); February 26 (Hotmail)
What happened: OMG, Gmail is down. And unlike with client-based e-mail (Outlook), when your Web mail is offline, you can’t even read the old stuff sitting in your inbox.
Corporate coping behavior: Google apologies, knows users will be back.
The damage: In the recent Gmail outage, upset users flocked to Twitter to complain. Miraculously, Twitter stayed up, despite a crushing load of hundreds of tweets a second from disgruntled Gmail users.
Netflix
When: August 14 and March 24.
What happened: Undisclosed troubles fell all 55 Netflix shipping centers. Twice. Users don’t get their discs.
Corporate coping behavior: Netflix plans to refund fees to affected users, and reminds them they can watch streaming Netflix on their PC or Roku box. Although the company refuses to use the word “fallback” to describe this benefit.
The damage: Netflix customers have to watch old DVDs, live TV, Tivo, Unbox, Hulu… Wait a minute, do we really need Netflix?
Between some work deadlines and a general sensation of crappiness, i’ve neglected posting lately, but that doesnt mean I wasn’t doing stuff.
Lisa and I recently saw Wilco with our friends Stephen & Gigi. It was a great concert and the weather couldn’t have been nicer (it had been pretty hot all week, but magically last Friday was super pleasant).
Nothing else on the immediate horizon, although i’m starting to plan another trip to the west coast, followed by two conferences in September (one in Amsterdam, one in San Jose - guess which one I’m looking forward to more?).
Got home about 11:30pm after a long day of meetings and travel. I knew I was going to miss my original 4:25 flight out of Dallas, so had already moved to a 6:40 flight. Unfortunately a line of thunderstorms also decided to roll through about then, so 20 or so planes sat stacked up on the runway for an extra 45 minutes waiting for it to blow over.
Normally i might complain more about being stuck, but after about the 15th lighting strike i counted out my window at the other end of the runway, i shut up and sat still.
now i’m awake again, but just barely. i need serious coffee injections and some quiet internet time.
Flying the colors, originally uploaded by andybeach.
Some have have questioned whether you can appear manly driving around in a convertible bug. Well, first off let me apologize to all of you who’s masculinity is directly tied to your vehicle. It must be really tough being as cool and macho as you obviously are when you aren’t behind the wheel of your ford penis, er I mean mustang.
Anywho, while on vacation, I noticed a little flag display. It occurred to me my dashboard vase - sadly the least used part of my car - would make the perfect flag holder. So if you you see a red VW trolling around flying the colors, beware matey…
Lisa and I just got back form a 5 day vacation to Bermuda. Well, it was 2 days in Bermuda, and 3 days on a cruise ship. All in all it was nice, though I was quite sick for the first 2 days. It was nice just not having to do much of anything other than sit in a chair and read.
I still have to upload the photos (there aren’t that many), but til then, i’m borrowing others from flickr…